Affordable, Pay-As-You-Go Customer Support Solutions
Agile customer service that delights your customers while keeping costs low.
Why Choose Global Reach?
Our distributed customer service agent model provides on-demand access to experienced agents with industry-specific expertise. Built on a foundation of quality and flexibility, our approach helps you meet your customers’ needs effectively while controlling costs.
Rapid deployment
We know circumstances can change quickly, which is why we can have agents trained, set up, and supporting your customers in as little as 48 hours.
Whether it’s managing sudden surges in demand or capitalizing on time-sensitive opportunities — we’re here to support you every step of the way.
On-demand flexibility
Traditional customer service—whether in-house or outsourced—often struggles to align agent resources with fluctuating customer demand.
Our solution lets you seamlessly scale your team up or down to meet demand, eliminating wasted capacity during slower periods.
Cost-efficient
We don’t believe in fixed-term contracts. With our pay-as-you-go model, you only pay for what you actually use—never for spare capacity when you scale.
Plus, our distributed model eliminates agent fees and overheads from your final price, keeping costs transparent and fair.
Higher quality agents
Unlike traditional outsourcers, our distributed model provides access to a broader and more experienced talent pool.
We source agents specifically for your requirements, allowing us to match relevant industry experience with the specifics of your product or brand.
Better customer experiences
When customers reach out to your service team, they expect quick and effective solutions.
By providing high-quality agents who can scale with demand, you ensure faster response times, more knowledgeable answers, and an overall positive customer experience.
Sounds good, so how much does it cost?
Traditional contact centre vs Global Reach
Traditional contact centre
Traditional outsourced customer support is often rigid. During peak times, customers experience longer wait times, leading to poor service, missed opportunities, and potential damage to your brand. Meanwhile, during off-peak periods, resources go underutilized, wasting your budget.
Global Reach
Global Reach adapts to your customer demand—day by day, year by year. We provide experienced agents and on-demand scalability to keep your customers satisfied, while our pay-as-you-go model eliminates unnecessary costs.
Traditional agents vs Global agents
Traditional agents
Agents at traditional contact centres are often constrained by outdated systems, rigid processes, and the culture of the outsourcer, limiting their ability to deliver the personalized experiences clients expect.
Global Reach agents
Our distributed model attracts top agents from across the UK, enabling us to consistently find the right people for our clients.
Our Model vs. Other Customer Service Solutions
Compared to traditional customer service and call centre models, Global Reach distributed approach is the only solution that delivers superior performance across geographic reach, flexibility, cost-efficiency, quality, and speed of deployment.
Frequently asked questions
At Global Reach, we make sure there are no hidden costs.
Customer service outsourcing costs will vary depending on the channels used, day of the week and time of day, agent skills, and more. The figures generally range between £18 and £25 per hour.
Once we’ve had an initial chat with you to establish your needs and goals, we can provide you with a clear price. There are no hidden extras — the hourly price we charge per agent is the only price you pay, and includes recruitment, management, QA, reporting, and much more.
View our pricing page to learn more about Global Reach customer service outsourcing costs.
Trusted by customers across a wide range of industries
Here’s what they have to say
“We found it challenging to find the best-fit agents for our customer demographic early on. Global Reach sourced agents that were both highly skilled, experienced within the role and met the criteria for our customers and us too!”
Nicki Dadic
Head of Customer & Community | Love To Dream
Here’s what they have to say
"We needed the right type of agent to make our expansion into the European market successful. Global Reach provided high-quality, versatile agents, providing support to our customers in multiple languages."
Rianne Dowdridge
Customer Care Specialist | Hyperrice
Here’s what they have to say
“We needed help onboarding and supporting our new customers to migrate to our system. Global Reach worked alongside our in-house team to provide excellent support through highly skilled agents. As a result, both our business and our relationship with Global Reach has continued to grow.”
Sonia Leighton
Chief of Customer Success | Arbor Education
Get support
Stop guessing. Deliver flexible, high-quality, and personalized support your customers deserve. Get in touch today to discover what Global Reach can do for you.
Become an agent
Work on your own schedule while delivering positive customer experiences. Interested in joining Global Reach? Get in touch today to learn more.