Trusted by customers across a wide range of industries

Here’s what they have to say

“We found it challenging to find the best-fit agents for our customer demographic early on. Global Reach sourced agents that were both highly skilled, experienced within the role and met the criteria for our customers and us too!”

Here’s what they have to say

"We needed the right type of agent to make our expansion into the European market successful. Global Reach provided high-quality, versatile agents, providing support to our customers in multiple languages."

Here’s what they have to say

“We needed help onboarding and supporting our new customers to migrate to our system. Global Reach worked alongside our in-house team to provide excellent support through highly skilled agents. As a result, both our business and our relationship with global reach has continued to grow.”

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The benefits of using Global Reach

graph showing positive growth

Align Resources with Demand

Increase or decrease resources based on your business demand

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Usage-Based Pricing

Scale your resources as required, paying only for what you use—no extra costs. 

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Freedom from Fixed Contracts

Our model ensures you’re not tied down by expensive, long-term contracts.

customer service agent headset

Dedicated Agents for Your Campaign

We recruit skilled agents specifically for your campaign and provide them with in-depth training to understand your unique business needs.

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Top-Tier Agents

With the flexibility of remote work, we access a wider pool of highly skilled agents, many of whom are degree holders and bring more experience than traditional call center staff.

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Scale Without Limits

Your growth shouldn’t be limited by capacity. We operate beyond physical constraints, scaling seamlessly to deliver high-quality results, no matter the size of the challenge.

How It Works

We're more flexible than traditional outsourcers

Traditional contact centre

diagram of traditional contact centre's ability to cope with demand

Traditional outsourced support struggles with flexibility. During peak times, customers are left waiting, leading to poor service, missed opportunities, and potential brand damage. In quieter periods, it results in wasted budget and inefficiency.

Global Reach

diagram of Global Reach's customer service model and its ability to cope with demand

Global reach adapts to your customer demands, both daily and long-term. Our on-demand scalability ensures consistent customer satisfaction, while our pay-as-you-go model eliminates unnecessary costs.

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Our agents deliver an exceptional, high-quality customer experience every time.

customer service agents working in the office

Traditional agents

Traditional contact centers box in customer service. Agents follow rigid routines, leading to a generic, subpar experience for customers and a monotonous work environment for agents

Standardised: Contact centers force you into their rigid system, focusing on outcomes over personalization and neglecting a true customer-first approach.

Static: Traditional customer service teams are constrained by physical infrastructure, limiting scalability and narrowing access to top talent due to geographical boundaries

customer service agent

Global Reach agents

Our flexible remote work model taps into a broader talent pool, attracting top-tier agents. By sourcing agents based on specific client needs, we ensure greater experience and higher motivation.

Personalised: We pair your brand with agents who have relevant industry expertise and provide them with tailored training to ensure every interaction feels personal and aligned with your brand.

Flexible: We recruit talented agents from diverse backgrounds, including retirees, stay-at-home parents, and individuals with disabilities, allowing us to quickly deploy high-quality support tailored to your needs.

Become an agent

Frequently asked questions

At Global Reach, transparency is at the heart of what we do — you’ll never encounter hidden fees.

 

Customer service outsourcing costs can vary depending on factors like support channels, time of day, day of the week, and agent skill level. At Global Reach, our rates typically range between £18 and £25 per hour.

 

After an initial conversation to understand your goals and requirements, we’ll provide a clear and straightforward quote. The hourly rate we offer is all-inclusive — covering recruitment, training, management, quality assurance, reporting, and more.

 

Visit our pricing page to learn more about how Global Reach can support your customer service needs with cost-effective, fully transparent solutions.

Find out what makes Global Reach truly different

Schedule a call to explore how Global Reach can help your business deliver a scalable, customer-focused experience that grows with you

Book a Call

Get support

Stop guessing—start delivering.Give your customers the flexible, high-quality, and personalized support they deserve. Contact us to see how Global Reach can take your service to the next level.

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Become an agent

Deliver exceptional customer experiences—your way.
Curious about what it's like to work at Global Reach? Let’s connect and start the conversation today.

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