Trusted by customers across a wide range of industries
Here’s what they have to say
“We found it challenging to find the best-fit agents for our customer demographic early on. Global Reach sourced agents that were both highly skilled, experienced within the role and met the criteria for our customers and us too!”
Nicki Dadic
Head of Customer & Community | Love To Dream
"We needed the right type of agent to make our expansion into the European market successful. Global Reach provided high-quality, versatile agents, providing support to our customers in multiple languages."
Rianne Dowdridge
Customer Care Specialist | Hyperice
“We needed help onboarding and supporting our new customers to migrate to our system. Global Reach worked alongside our in-house team to provide excellent support through highly skilled agents. As a result, both our business and our relationship with Global Reach has continued to grow.”
Sonia Leighton
Chief of Customer Success | Arbor Education
Meet changes in demand & keep your budget in check
In-house (only)
- Static resource
- Customers left hanging at peak times
- Level of service fluctuates with demand
- Missed opportunities
- Wasted budget
- Brand image suffers
Global Reach (outsourcing)
- Flexible on-demand resource
- Lower average handling times
- Overall better level of service
- More satisfied customers
- You only pay for the resource you use
- Stronger brand
Meet changes in demand & keep your budget in check
In-house
(only)
- Static
resource
- Customers
left
hanging
at
peak
times
- Level
of
service
fluctuates
with
demand
- Missed
opportunities
- Wasted
budget
- Brand
image
suffers
In-house (only)
- Static resource
- Customers left hanging at peak times
- Level of service fluctuates with demand
- Missed opportunities
- Wasted budget
- Brand image suffers
Global Reach
(outsourcing)
- Flexible
on-demand
resource
- Lower
average
handling
times
- Overall
better
level
of
service
- More
satisfied
customers
- You
only
pay
for
the
resource
you
use
- Stronger
brand
Global Reach (outsourcing)
- Flexible on-demand resource
- Lower average handling times
- Overall better level of service
- More satisfied customers
- You only pay for the resource you use
- Stronger brand
Reduce Customer Service Costs by 15% with Our Outsourcing Solutions
See how our costs compare to hiring in-house:
Costs
(Avg Agent Per Month)
Total
Recruitment
Salary
Payroll taxes & pensions
Office space
Hardware & software
Management
Holiday cover & absenteeism
In-house costs
(Per Month)
£3,557
£125
£2000
£215
£400
£167
£350
£300
Global Reach
(Outsourcing costs)
£3,060
Included
Included
Included
£0 (Remote Agents)
Included
Included
£0 (flexible agent resource)
Note: The costs above are based on an agent working 170 hours a month (Mon-Fri, 9 to 5) - with Global Reach agent charged at an hourly rate of £18/hr
|
<-
In-house
Global Reach
->
|
|
|---|---|---|
| £3,557 | Total | £3,557 |
| £125 | Recruitment | Included |
| £2000 | Salary | Included |
| £215 | Payroll taxes & pensions | Included |
| £400 | Office space | £0 (Remote Agents) |
| £167 | Hardware & software | Included |
| £350 | Management | Included |
| £300 | Holiday cover & absenteeism | £0 (flexible agent resource) |
Why choose Global Reach?
On-demand scalability
Get on-demand flexibility. Scale your CS function up when you’re busy, and back when you’re not.
Pay for what you use
No fixed-term contracts gives you more control over your budget. Never pay for spare capacity again.
Best-fit agents
Access a wider talent pool of experienced UK-based agents. Plus, WFH flexibility means lower overheads for us and lower rates for you.
Rapid deployment
Have agents trained, set up and serving your customers in as little as 48 hours. Always meet demand.
| Outsourcing with Global Reach comparison |
In-house
|
Global Reach
(outsourcing)
|
|---|---|---|
| Scale agent resource up and down to always match variable demand |
|
|
| Only pay for the agent resource you use (no fixed term contracts) |
|
|
| Always ensure fast response times |
|
|
| Access well-educated, industry-specific agents from across the UK |
|
|
| Deploy experienced agents in as little as 48 hours |
|
|
| 24/7/365 multi-channel support from remote agents (no office overheads) |
|
|
| Strategic insights from a seasoned customer support partner |
|
|
Proceed at your own pace
Kick-Off
Schedule a call with us, and together we’ll define your ideal agent profile, working hours, communication channels, tools, support type, reporting needs, KPIs, and SLAs. After that, we’ll recruit a custom team of agents tailored specifically for your business.
Go Live
First, agents are thoroughly trained and equipped with everything they need. Once live, you can monitor their performance and easily scale resources up or down as needed.
QA
Our team leaders conduct ongoing quality assurance, while our analysts provide them with real-time data updates.
Meetings & Feedback
Enjoy regular check-ins—daily, weekly, monthly, and quarterly—with dedicated members of our team. Plus, benefit from full 24/7 access whenever you need support.
What happens next?
We handle all ongoing recruitment, training, management, and quality assurance of your outsourced agents on your behalf.
Join us for weekly check-ins to review performance, KPIs, strategy, and more — or access these insights anytime through Global Reach Client Portal.
Easily scale your outsourced customer service team up or down at any time by contacting your account manager.
Plus, you can reach out to us anytime—24/7.
What customers say about Global Reach
“We’re thrilled the new project was a success — there were many unknowns along the way, and we couldn’t have accomplished it without the support of Global Reach”
“The agents provided by Global Reach are highly trusted and well-regarded by both our customers and our team. Their support has been invaluable.”
“Their commitment to understanding our brand has been exceptional — but what truly sets them apart is their ability to scale flexibly in response to demand.”
Frequently asked questions
Yes, Global Reach agents are highly skilled at working flexibly alongside our clients' in-house teams across a variety of sectors.
We act as a seamless extension of your team, providing you with the additional capacity you need, when you need it.
But don’t just take our word for it — read our Arbor Education case study to see what our clients think.
Get started in
days &
only pay for what you use
What’s stopping you from getting a free quote today?
Fill out the form, then join our team for a
quick 30-min call at a time
that suits you to find out more.