Modernizing the Customer Service Experience
We created Global Reach as a radical departure from traditional outsourcers—designed to deliver high-quality customer service with flexibility and on-demand responsiveness.
About Global Reach
Customers demand fast, flexible access to information that resolves their issues and answers their questions. Businesses seek to reduce costs while increasing customer satisfaction. However, we discovered that today’s customer service models—designed to bridge these needs—still leave significant room for improvement:
In-house teams come with challenges:
- High costs to build and maintain
- Difficult to scale quickly up or down
- Require intensive management effort
Outsourcing presents its own challenges:
- Language and cultural barriers when offshored
- Expensive, inflexible, and hard to scale when onshore
- Poor alignment between agents and clients
So, we took a completely fresh approach!
We envisioned a customer service model that combines the best of both worlds—without the limitations of either. The result is Global Reach.
Global Reach addresses the challenges of flexibility, growth, and quality faced by both in-house and outsourced customer service operations. We achieve this through pay-as-you-go pricing and a distributed network of high-quality, UK-based homeworking agents.
You can scale your team up or down anytime, perfectly matching customer demand without paying for unused resources. This gives you access to top-tier agents at a lower cost.
The outcome? A customer service solution that effortlessly adapts to demand fluctuations while delivering exceptional customer experiences.
We believe this is the future of customer service.
Trusted by customers across a wide range of industries
Meet the Team
Client Services
Our Client Services team is based in our London office, dedicated to ensuring every interaction with Global Reach is seamless, productive, and aligned with your customer service goals.
Regular meetings with your Account Manager will keep you updated on customer service performance, insights, and analytics. You can connect face-to-face or via video call—whichever suits you best. Have a question or need support? Our friendly, knowledgeable team is always just a call or email away.
Customer Support Agents
Global Reach Customer Support Agents are located worldwide, providing seamless assistance wherever you are. Each support team is made up of highly skilled professionals who possess deep expertise in your products and services. They quickly identify and resolve issues using Global Reach advanced customer support platform.
More than just problem solvers, our Customer Support Agents act as true partners in driving your customer support success. Combining technical expertise, genuine empathy, and a customer-centric approach, they ensure your experience with Global Reach is consistently outstanding.
Get support
Stop guessing and start delivering the flexible, high-quality, personalized support your customers deserve. Reach out today and discover how Global Reach can elevate your customer experience.
Become an agent
Work around your own schedule to deliver positive customer experiences. If you want to learn more about working at Global Reach, get in touch today.