Travel Made Easier with Seamless Customer Support
Experience high-quality, on-demand customer service tailored to your needs. Our scalable solution delivers the support you require—cost-effective and hassle-free.
Say Goodbye to Poor Customer Service!
The travel industry can be unpredictable, and so can your customer service demand. With Global Reach, get the right agents when you need them—and only pay for the support you use. Our scalable solution helps you take off smoothly and keep your customers flying high.
Seasonal scalability:
In the travel industry, demand can fluctuate dramatically between peak and off-peak seasons. With Global Reach, you can easily scale your customer support up or down to match these shifts. When demand surges, you’ll have the resources to respond quickly and efficiently. And when things slow down, you can reduce capacity—avoiding unnecessary costs while maintaining service quality.
Flexible Support When You Need It
Already have a customer support team in place? That’s a solid start. Global Reach complements your existing operation by providing additional support exactly when you need it. Whether you're dealing with unexpected spikes in volume or launching a new campaign, our high-quality, trained agents can be ready to step in within 48 hours—ensuring your customers never experience a drop in service.
Cost-Efficient Support, When You Need It
With Gloabl Reach pay-as-you-use model, you avoid the burden of fixed contracts, lengthy hiring cycles, and underutilized resources. Scale support up or down based on real-time needs—delivering excellent customer service while keeping your overheads lean and your budget in check.
Top-Tier Talent, Matched to Your Needs
Our distributed model gives us access to a broad UK-wide talent pool, allowing us to be highly selective. We work with experienced, customer-focused agents who are committed to delivering outstanding service. This approach ensures we can quickly match the right agents to your industry and specific support requirements—so your customers always get the best experience.
Tailored Customer Service for the Travel Industry
Travel demand can surge quickly — and when it does, your customer support needs to keep up. Whether your customers are booking, checking in, or navigating unexpected changes mid-journey, you need experienced agents ready to assist at every step. And because travel is seasonal, your support levels need to scale up or down as needed. Explore how our travel-focused customer service solutions are built to match the unique rhythm of your business.
Airline
Resolving routine queries isn’t difficult, but it is time-intensive. Focus your in-house agents on complex cases and leverage the power of our distributed agents to handle these transactional requests. So you can focus on getting back on the runway, without the fear of letting your customers down.
Hotels & Holiday Rentals
Front-line issues like faulty key cards or missing towels are common—but they shouldn’t pull focus from your core operations. Our distributed agents manage these tasks end-to-end: from the initial report, to coordinating a resolution, to following up with the guest. So you can focus on delivering an exceptional experience, while we take care of the details.
Holiday Tours
Minor guest requests shouldn’t take up your already-stretched time. Let our distributed agents take care of them. From handling simple changes to managing everyday transactional needs, we ensure your guests are supported—without adding to your team’s workload.
Car Rental
If a named driver falls ill while on holiday, updating their details shouldn’t be a frustrating experience. With Global Reach’s distributed agents, your customers get fast, hassle-free support—resolving issues efficiently and with care.
Support tickets for travel across any channel
Whatever the platform, whatever the request, we’ve got you covered. Pay-as-you-use, only for what you use, and ensure your customers have a seamless experience — every single time.
Phone
Our distributed model means we only use agents that are high-quality, have excellent phone manners, and have the relevant industry experience to resolve issues efficiently and effectively.
Live Chat
Customers want immediate answers to their questions. Live chat realises this. Our informed, industry-leading agents know how to answer their questions effectively and promptly.
We know many customers still appreciate an email. Mastering email tone while balancing the delivery of informed, relevant information is something our agents are exceptional at.
Social
Social media is used for so much more than just socialising, and customer service is no different. We leverage these platforms to deliver fast, informed customer service.
Website
Reviews and responses can affect how your brand looks to potential customers. You can’t ignore them. Our agents can manage the follow up and resolution of site reviews, so you don’t have to.